FAQ
- How do I place an order?
- Placing an order on Artsels is very easy. Just go to our Shop and browse for the items you like. You can search on our home page anything specific that you would like to see. For example; flowers, mountains cats. Once you have seen the artwork you can go to the product page and select your preferred size and add item/s to your cart. Lastly, when you are ready to complete the checkout process, just go to check out and fill out your shipping address along with your payment information. And that’s it!
- What payment methods do you accept?
- Credit/debit cards, PayPal, Apple Pay
- Is it safe to shop on your website?
- Shopping in our website is very safe. Of course, we have SSL encryption, and regularly updating software and security systems to protect our customers personal and financial information.
- What is your return policy?
- For a clear and detailed description of our return policy please visit here.
- How can I track my order?
- Upon placing your order, you will receive a confirmation email promptly to acknowledge that it is ready for processing. Once your order has been processed and shipped, you will receive another email containing your tracking information. This ensures you are informed about the status of your item throughout the process.
- What shipping options are available?
- We provide free shipping on all our items. Our estimated delivery time is usually between 7-10 days.
- Do you ship internationally?
- We offer worldwide shipping for your convenience. Although, we do not ship to North Korea, Russia, Belarus, and Ukraine
- Are there any additional costs, like taxes or customs duties?
- Taxes may apply depending on your location.
- Can I modify or cancel my order after placing it?
- To ensure swift processing for our customers, we regret to inform you that orders cannot be canceled.
- How do I contact customer support?
- For assistance, please feel free to contact our customer support via email at info@artsels.com
- What do I do if I receive a defective or damaged item?
- For a clear and detailed description of our return policy please visit here.
- Do you offer gift cards?
- We do not offer gift cards, but we do offer coupon codes from time to time. So, stay tuned for special offers that we may provide.
- How can I subscribe to your newsletter or promotional emails?
- Stay in the loop with our latest updates, promotions, and exclusive offers by subscribing to our newsletter! Subscribe!
- What happens if an item is out of stock?
- If an item is out of stock, it will not be available for purchase. However, please do not hesitate to contact us to explore potential alternatives or solutions.
- How can I leave a product review?
- If you have made a purchase of our products, you will receive an email once you have received your order for you to write a review for us. We highly appreciate it.