Return Policy

Effective Date: 01/03/2024

Thank you for shopping with Artsels.com. We strive to provide you with a satisfying shopping experience, and we understand that sometimes returns and refunds may be necessary. Please review our Refund and Returns Policy outlined below:

  1. Returns Eligibility:
    • We accept returns for eligible items within 14 days from the date of purchase.
    • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
  2. Exclusions:
    • Downloadable software products
    • Any product marked as non-returnable on the product page.
  3. Return Process:
    • To initiate a return, please contact our customer service team at Customer-service@artsels.com or to obtain a Return Merchandise Authorization (RMA) number.
    • Clearly mark the RMA number on the outside of the package.
    • Ship the item(s) to Artsels.com, Attn: Returns Department, 3223 SE 5 CT, Homestead, FL 33033.
    • Customers are responsible for the return shipping costs.
  4. Refund Process:
    • Once we receive the returned item and verify its eligibility, we will process the refund.
    • Refunds will be issued to the original payment method used during the purchase.
    • Please allow 14 business days for the refund to reflect in your account.
  5. Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact us within 7 days of receiving the product.
    • We may require photo evidence of the damage or defect to process a replacement or refund.
  6. Cancellations:
    • Orders may be cancelled within 24 hours of purchase. After this period, the order is considered final, and our standard return policy applies.
  7. Restocking Fee:
    • A restocking fee of 50% may be applied to returns that do not meet the criteria outlined in this policy.
  8. Contact Information:
    • For any questions or concerns regarding our Refund and Returns Policy, please contact our customer service team at Customer-service@artsels.com.

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